Can I purchase directly from Stout Outdoor?

Yes, Stout Outdoor does offer direct sales.

Can my Gazebo be secured to a concrete slab or deck?

Stout Outdoor includes Post Mounts with our structures which gives you the flexibility to permanently install your structure to a pre-existing or new wood or concrete surface. The hardware to attach the Post Mount to the structure is included. The hardware to mount the structure permanently will need to be purchased separately at your local hardware store.

What do I need to do to protect/maintain the wood on my product?

We recommend applying a water sealant approximately 3 months after assembly and on a yearly basis after that. This will help maintain the wood and protect against weathering. Please note: We do not recommend using an oil based product.

Parts arrived damaged, how can I get replacements?

Stout Outdoor will process a replacement request as soon as possible. To get started, fill out the request form on the Parts Replacement page.

Does Yardistry sell replacement parts?

We do offer quotes for replacement parts for our customers who experience damages that are not covered under warranty. We do not sell additional parts.

Where can I find the instruction manual online?

You can find instruction manuals on the pages for individual products. For older structures, find your product on the Instruction Manuals page.

What is the warranty?

Stout Outdoor warrants that our products are free from defect in materials and workmanship for a period of one year from the original date of purchase. See the instruction manual for full warranty details.

Accessibility | Stout Outdoor

Accessibility for Ontarians with Disabilities (AODA)

Our Commitment

Stout Outdoor Limited is committed to providing an accessible environment in which all individuals have equal access to Stout Outdoor services and programs in a way that respects the dignity and independence of persons with disabilities. This includes creating and fostering an inclusive environment that is considerate and accommodating for all individuals, including people with disabilities. We will continue to prevent barriers by designing inclusive and supportive positive attitudes and preventing attitudes which devalue and limit the potential of persons with disabilities. If you would like to view the Stout Outdoor Customer Service Plan or other documents required under the Accessibility for Ontarians with Disabilities Act, please email us at online@stoutoutdoor.com